Terms of Service

These terms apply when you or your business (“you”) use BusinessPilot, a product of Jai Digital Ads (“BusinessPilot”, “we”, “us”). By creating an account or using the service, you agree to them on behalf of your business.

1. What BusinessPilot is

BusinessPilot is software for capturing leads, managing contacts and their consent and, as features become available, messaging customers on WhatsApp. It is built for Meta’s official WhatsApp Business Platform (Cloud API). BusinessPilot is independent: it is not WhatsApp or Meta, and is not affiliated with, endorsed or sponsored by them. WhatsApp is a trademark of Meta Platforms, Inc.

BusinessPilot is currently in early access. Features may change, and the service is provided as it is, without guarantees of availability.

2. Your account

• You must give accurate details and keep your sign-in secure.
• You are responsible for what happens in your workspace, including what your team members do.
• You must be able to agree to these terms on behalf of your business.

3. Your contacts and their consent

You decide who you store in BusinessPilot and how you use their data. You are responsible for having a lawful basis for that, including valid consent before sending marketing messages, and for honouring opt-outs. BusinessPilot records consent and excludes opted-out contacts, but it can’t know whether consent you enter or import is genuine.

If your automated flows ask contacts questions, you are responsible for telling them why you ask and how you will use their answers, and for asking only for what you need. Don’t use flows to collect payment card details, passwords or one-time codes, government identity numbers, or health information.

4. Acceptable use

You must not use BusinessPilot to:

• send messages to people who have not agreed to receive them, or keep messaging people who have opted out;
• break WhatsApp’s or Meta’s terms and policies, including the WhatsApp Business Messaging Policy and Commerce Policy;
• send unlawful, misleading, harassing or harmful content, or promote prohibited goods or services;
• upload personal data you have no right to use, or data about children for marketing;
• attack, overload, probe or reverse-engineer the service, or get around its limits or security.

Because misuse by one customer can affect WhatsApp access for others, we may suspend or restrict an account that breaks these rules, where possible after telling you why.

5. WhatsApp and Meta

Using WhatsApp through BusinessPilot also requires accepting Meta’s terms for the WhatsApp Business Platform. Meta charges for WhatsApp messaging separately from any BusinessPilot fee, and bills those charges to you. Meta may limit or remove WhatsApp access, and we are not responsible for Meta’s decisions or for outages of Meta’s services.

Your own Meta app. If we let your workspace connect a number through a Meta app in your own business portfolio, that app and its system user belong to you, and Meta’s terms apply to you as that app’s developer. You give us the app’s ID, its App secret and an access token so that we can send and receive WhatsApp messages and manage your WhatsApp account for you, as your service provider, and for nothing else. Enter them only in BusinessPilot; never send them to us by chat or email. You are responsible for keeping the app, its system user and their access in good standing with Meta, and for the permissions you grant. When you remove the number we delete the token and App secret; you should also delete the system user’s token and remove our callback URL in your app. We are not responsible if Meta restricts or removes your app.

6. Plans, payment and fees

Free trial. A new workspace gets a 7-day free trial with every feature and no card needed. During the trial, campaigns have no cap on the total number of recipients; WhatsApp’s own messaging limits still apply.

Prepaid plans. Every plan has every feature; they differ only in how long you prepay: ₹1,499 for 1 month, ₹2,999 for 3 months, ₹5,499 for 6 months or ₹9,999 for 12 months. You pay once, through Razorpay, before the term starts. Plans don’t renew automatically and nothing is charged without you choosing to pay. Renewing before a term ends adds the new term after it; renewing after it has ended starts the new term on the day you pay. Paying during the free trial ends the trial and starts the paid term that day.

Taxes. Prices are final. No GST is charged at present. If that changes, we will tell customers by email before any tax is added to a price.

When a plan or the trial ends. After a paid term ends, sending keeps working for 3 more days (grace). After that, or straight away when a free trial ends unpaid, the workspace becomes read-only: your data is kept, incoming messages are still received and you can read, export and delete data, but nothing is sent (messages, campaigns, automations and API sends) until you pay. We may delete a workspace’s data after 180 days without payment; we will email the workspace’s admins at least 14 days before we do, and renewing before then keeps it. Payment records and invoices are kept as the law requires.

Storage. Each workspace includes 25 GB of file storage. When it is full, new files can’t be uploaded and customers’ incoming files are no longer saved (text messages still work).

WhatsApp charges. Meta charges for WhatsApp messaging separately and bills you directly; those charges are not part of BusinessPilot’s prices.

Refunds are covered by our Refund and Cancellation Policy, and how a paid plan is delivered (online, once payment is confirmed) by our Shipping and Delivery Policy.

7. Your data

Your data stays yours. We use it only to provide the service, as described in our Privacy Policy, which also explains where it is kept (files are stored in the United States) and how long. You can export your contacts at any time, set how long conversation content is kept, and delete contacts or complete deletion requests for them.

8. Ending the service

You can stop using BusinessPilot at any time and ask us to delete your account. We may end the service for an account that seriously or repeatedly breaks these terms. After an account is closed, we delete its data, including stored files, except what we must keep by law or to respect opt-outs.

9. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost data, and our total liability for any claim is limited to the amount you paid us in the twelve months before it arose. Nothing in these terms limits liability that can’t be limited by law.

10. Changes to these terms

We may update these terms. We will change the date at the top and, for significant changes, tell customers by email before they take effect.

11. Governing law

These terms are governed by the laws of India, and the courts at Coimbatore, Tamil Nadu have jurisdiction.

12. Contact

BusinessPilot, a product of Jai Digital Ads
Registered address: Rajeshwari Theatre, 80, Sathyamoorthy Rd, opposite Arani, Arani, Tamil Nadu 632301, India
Phone: +91 84893 64191
Email: contact@jaidigitalads.com